Technical Support Engineer (Benelux and France)

Client Description:
Passionate about technology? Manpower Specializations is the place to be! Thanks to our knowledge of the market, specialization and personal dedication, we will work with you to find a new technical challenge that matches your expectations and competences. Via our recruitment and selection division, you start immediately with a permanent contract with our clients. 

For our client in Leuven, specialized in Thermal products, we are looking for a Technical Support Engineer (Benelux and France).
 
Job Description:
In this position, you will get to:

• Provide technical support for Thermal products via phone, e-mail and Online Chat for Customers, Field Sales and Customer Service.
  • Assist in developing new opportunities and interact with customers primarily to increase sales of an organization's products and/or services.
  • Process external and internal customer questions by telephone, virtual meetings and in writing concerning technical queries, quotes, in an efficient and timely manner.
  • Process and maintain quotes within the ERP/Salesforce operating system.
  • Assist the Customer service team in reviewing customer complaints related to technical matters, addressing customers and escalating if needed.
  • Assist the Marketing department in technical trainings and marketing literature proofreading.

• Provide in-depth technical support for professional customers (Planners, Architects, Consultants, Installers, Contractors, Specialized Distributors and Representatives).

• Provide Pre-Design deliverables, coordinate the work of other departments if this work was delegated to another executor.
• Manage and create quotes for configured and other MTO products.
• Provide support for troubleshooting installation issues & start-up assistance by telephone, virtual digital meeting and in writing.

• Hold a Bachelor or Master Degree (Electrical, Mechanical Engineering) or equivalent through field experience.

• Experience:
  • 1+ years’ Customer service or Supervisory experience in an industrial environment;
  • Proficiency in Architectural and/or Engineering drawings (process flow, piping schematics).
  • Ideally experience working with channels and electrical distribution.
  • Ideally some SAP experience.
  • Ideally some Thermodynamics experience

• Skills:
  • Languages: fluent in French and advanced level of Dutch, English (German will be an advantage)
  • Strong communication/interpersonal skills especially over the phone.
  • Technical aptitude for product knowledge.
  • Advanced Computer literacy: Microsoft Office Suite, AutoCAD, Bluebeam, PDF Foxit, CRM (Salesforce)
  • Ability to multi-task and juggle shifting priorities to satisfy customer requests.
  • Problem-solving under adverse time constraints.
  • Capable of working with Shared e-mail and phones: Team environment.
  • This person should possess a “can do” attitude and be expected to learn product information quickly.
  • Team player: have a positive and constructive impact on the team; professional attitude towards different positions working closely with within the operations organization.
  • Capability to follow standard work processes and help create them when needed.

• • Good salary package, including double holiday payment and a 13th month;
  • 20 holidays + 6 ADV + 2 extra holidays on a full-time basis.
  • Group insurance and hospitalisation insurance;
  • Meal vouchers and eco vouchers;
  • Possibility to work 2 days from home;
  • Bike lease + 0.27€/kilometer driven by bike;
  • Good (international) career opportunities;
  • Global benefits like the Employee Assistance Program, Global Recognition Program and Employee Relief Fund.

Uitzendarbeid/Intérim : VG.361/BUOP | W-INT-RS-9 | Bxl:00374-406-20130208 & 00374-405-20130123