Client Description:

Our client is a well-established player in the industrial lubrication solutions and tribology sector, with operations in Belgium, the Netherlands, and more recently France, following a strategic acquisition. The company combines technical innovation with high-quality customer service, supporting B2B clients in optimizing their industrial processes.

As a Customer Care Officer, you will be the main point of contact for French clients. Your role is key in ensuring a smooth, professional, and efficient customer experience—from order to delivery, billing, and complaint resolution.

Your responsibilities include:

• Responding to inquiries from French customers (via phone, email, and website)

• Following up on orders, deliveries, and invoices

• Handling complaints with professionalism and providing effective solutions

• Collaborating with internal teams (logistics, technical, sales)

• Keeping CRM systems and client databases up to date

• Contributing to the continuous improvement of the customer service process

You may have many years of experience in a different field, and are now looking to move into an administrative role where you can leverage your customer skills.

We are looking for someone who has:

• Experience in a B2B customer service or commercial support role

• Flawless command of French (spoken and written) – essential for handling French clients

• Professional English proficiency – for internal communication and meetings with management

• Good command of IT tools (ERP, CRM, MS Office)

• A strong customer-focused mindset, rigour, autonomy, and excellent interpersonal skills

• A technically stimulating environment within a niche industrial sector

• A multilingual and collaborative team culture

• In-house training on products and tools

• An attractive salary package with extra-legal benefits

• Genuine opportunities for growth and international development

Uitzendarbeid/Intérim : VG.361/BUOP | W-INT-RS-9 | Bxl:00374-406-20130208 & 00374-405-20130123