CUSTOMER SERVICE EMPLOYEE (POLISH - ENG),

Client Description:
For our client, a medical company located in Diegem, we are currently looking for a customer-friendly Customer Service Employee, fluent in Polish, English and at least one other European language!
Job Description:
As a Customer Service Employee you will be working for the team responsible for Orthodontists-clients. You will be in charge for a variety of tasks, to guarantee an excellent client service:

account management: manage customer relations by being the single point of contact for enquiries, orders & other correspondance
order entry & follow up: you will be in charge for order entry, manage the end-to-end orderflow and follow up & keeping your clients updated on order status. Your proactive attitude towards any kind of order information guarantees a successful management of your clients.
client contact: you are the first point of contact for customer calls and incoming mails
collaboration with all stakeholders to ensure a quick follow-up on complaints & queries
meet the customer service KPI's and provide reports when necessary
participate in company reviews, team meetings, trainings...

Candidate Profile:
Who are you?

Are you fluent in Polish, English & at least one other European language? Every extra language is an asset, as you will be part of the EMEA-team!
Do you look back on a first experience in customer service? This is an absolute must! Any experience in a medical environment is an asset, but no necessity, as you will be trained on the job!
Do you have strong organisational skills and are you customer friendly in any situation?
Are you strong collaborating with different departments and building relationships with clients?
Do you have any experience in any kind of CRM-application? You will be working with APlus and later on with SAP.

Then you are the candidate we are looking for!
What Client Offers:
Our client offers you a challenging position in an interesting business! You will be trained on the job for the customer specific products and will be part of a team of 11 colleagues. You will start working on a temp contract, with possibility for a fixed contract, but no confirmed date yet! You are able to work from home for most of the time, for 1-2 days a week, you work from the Diegem office, with your team. The salary range for this job is €2900 - 3900 gross/month - according to your experience. Your work hours are flexible between 8h30 - 18hs.

Interested? Send us your resume at www.manpower.be or call us at 027090970!

Uitzendarbeid/Intérim : VG.361/BUOP | W-INT-RS-9 | Bxl:00374-406-20130208 & 00374-405-20130123