Client Description:

MANPOWER OFFICE PEOPLE specializes in the recruitment of administrative profiles. We always strive for the perfect match between employer and candidate!

We are currently seeking a motivated Customer Service Representative to join a dynamic team in Heverlee. This is a temporary position to cover a replacement until March 2026.

As a Customer Service Representative, you will play a key role in managing customer orders from entry to aftersales support. You will ensure smooth communication with clients, follow up on deliveries, and collaborate with internal teams to guarantee an excellent customer experience.

Key Responsibilities:

• Handle customer orders: entry, confirmation, and follow-up in various systems

• Communicate with customers via phone and email regarding order status and delivery timelines

• Coordinate with colleagues across departments to ensure timely processing

• Support other teams when needed

• Answer incoming calls and direct them to the appropriate contacts

• Work in line with quality standards and procedures (ISO 13485 – EN9100)
  
   

Your Profile as a Customer Service Agent:

• Bachelor’s degree or equivalent experience

• Strong communication skills with excellent command of English; French is a plus

• Ability to work independently, accurately, and efficiently with attention to detail

• Comfortable in a fast-paced environment with flexible working hours

• Quick learner, adaptable to new software systems

• Proficient in MS Office (Excel, Word, Outlook); knowledge of Oracle is an advantage

• Customer-oriented mindset with a proactive attitude
  
   

Practical Details:

• Contract type: Temporary until March 2026

• Start date: As soon as possible

• Working hours: Full-time, 40 hours per week; flexible start between 7:00 and 10:00

• Location: On-site in Heverlee (no remote work)

• Salary: Competitive package round 2.700€ gross/month with additional benefits 

What else is in it for you?

• A challenging role in a dynamic and international environment

• The chance to be part of a growing company with career opportunities

• A supportive team culture and professional development possibilities

Interested in this temporary position as a customer service agent? Please send your CV and motivation letter to [email protected] or call 02 808 10 54

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